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Return Policy

Click on the buttons inside the tabbed menu below to view the return policy for each mechandise category.

Gifts & Apparel

We gladly accept returns of unworn, unwashed, undamaged merchandise and all items must contain all original packaging and accessories within 30 days of purchase. A valid receipt is required for all returns. A form of personal identification may be required. Refund is issued in same tender form originally used. If the same tender form is unavailable, a refund will ONLY be issued in the form of a VolShop gift card. Please allow 5-7 business days for a refund to post to your account. No refunds will be issued after 30 days of purchase. Please note, all sales are final on clearance and/or sale items, Big Orange Deal items, and other minimal merchandise. These items cannot be returned. Unfortunately, we are not able to reimburse shipping on returned items.

You can send any qualifying returns to our Distribution Center:

UT VolShop
5723 Middlebrook Pike
Knoxville, TN 37921

**Please note, our system does not recognize the difference between returns and exchanges. If you want to exchange an item, we suggest you follow the procedure to return your item for a refund, and reorder the item you would like to replace the return with.

If you are unable to make it to our store locations within the return period, you can mail your return to us with the carrier of your choice. For instructions on how to return an in-store purchase via mail carrier please click here.

We gladly accept online order returns in-store.

Textbooks & Course Materials

The return policy for textbooks is very detailed, please check your receipt for information about the return deadlines for your purchased books. The policy applies to purchases and rentals. The rental check-in deadline is the last day of final exams for each term. Most course materials may be returned within the first 10 days of class, for Fall and Spring Terms. Mini and Summer sessions have a shorter refund time-frame from the start of the term. All purchases of textbooks made after the returns deadline are non-returnable.


Current versions of software that are still in the shrink wrap packaging, purchased within 15 calendar days can normally be returned if you have your receipt. If an item did not come in shrink wrap, it must be in resalable condition and the seal on the software cannot be broken. After fifteen days, if a product is deemed still returnable, refunds will be made at the current selling price of the item or the price on the receipt, whichever is less. This excludes special orders which are not returnable.

Opened hardware and software (that is not custom or special order) may be returned with receipt, however a 15% restock fee may be applied if items are not in resalable condition. (Product must be in original packaging, with all original accessories, manuals, etc., and all pieces must be undamaged, clean, and in brand new condition). Defectives can be exchanged (see below).

IMPORTANT NOTE: Adobe & Microsoft software is considered opened when activated. All gift cards are NON-RETURNABLE.

IMPORTANT NOTE: Headphones of all types are not eligible for return, due to sanitary conditions. Such items may be returned to the manufacturer.

IMPORTANT NOTE: Defective software can be swapped for the same item within 15 days of purchase (provided it has not been discontinued).

All opened hardware or software returns must be verified as defective. All returned items must be in their original boxes or packaging. Defective computers (Apple, Lenovo/ThinkPad, Dell, etc.) may be returned or exchanged within 5 business days of purchase. After 5 days, the manufacturer may choose to have the item exchanged or repaired under warranty. All returns must include all original packaging and the original sales receipt.

Open ink cartridges are not returnable for any reason. There will be no exceptions to this policy. Unopened cartridges can be returned within 15 days, provided you have a receipt. If you do not know the exact part number of your cartridge, please know your model number of your printer and our staff will assist you in locating the correct cartridges for your printer.

Special orders are not returnable. Please make sure items requested are what you want/need. All special order returns must be returned/coordinated with the manufacturer. We are not responsible for special order items left on our shelves for more than 60 days after all reasonable efforts have been made to inform the customer of its arrival. Customers wanting refunds or having a DOA (Dead on Arrival) problem with software or hardware that was not picked up promptly will have to deal directly with the manufacturer.

Refunds will be credited back via your original method of payment. In some instances, refunds may be issued in the form of a VolShop gift card. Returns and exchanges without a receipt are limited. The VolShop reserves the right to deny any return.