The VolBooks Assistant Director is responsible for leading and managing the university’s comprehensive digital course materials operation, including UT’s flagship flat-rate access programs, Total Access and Course Access. This position oversees all aspects of course material procurement, inventory management, and vendor relations with publishers and EdTech partners. A key part of the role is monitoring digital platforms such as VitalSource to ensure timely faculty adoptions, strong student participation, and accurate system integration.

The Assistant Director provides direct leadership to digital buyers, sales floor staff, and student employees—setting goals, hiring, training, and ensuring consistent performance. The position establishes the strategic direction for the department, identifies emerging technologies, and evaluates new digital, EdTech, and AI-driven course material solutions.

REQUIRED SKILLS & QUALIFICATION

• Knowledge of MS Office Suite and VitalSource’s digital course material platform.
• Skill in ERP inventory management systems and point-of-sale systems.
• Strong analytical ability.
• Strong written, verbal, and interpersonal communication skills.
• Strong organizational skills with attention to detail.
• Ability to solve problems effectively.
• Bachelor’s degree or ten years of management experience in higher education course materials.
• 10 years supervisory or managerial experience in course materials with a digital Access Program.
• 10 years of course materials buying experience.
• 10 years of college bookstore experience serving a student population over 20,000.
• Valid driver’s license with Real ID due to occasional travel.

The VolShop is the Official Campus Store for the University of Tennessee with 7+ locations. We're looking for students that have interest in retail, merchandising, technology, course materials, business, etc. Various positions in various locations are available. All applicants must bleed orange and white.

Required Skills: Friendly, happy, Big Orange personality. Great customer service skills. Willingness to learn and must have great love and passion for the University of Tennessee.

Must be able to take direction, work on multiple projects at the same time, be able to work VolShop events, including home football games.

Hours: up to 20 hrs/wk between 8:30am-5:00pm Monday-Friday and Saturdays during home football season.

Contact: Heather Olsen, HR Manager