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Shipping Policy


We use FedEx and USPS. We will choose the cheapest method for shipping between these two carriers. If you are shipping to a PO Box, the carrier will be USPS by default.


We currently have a flat rate tier in place, based on the total cost of your online order. Here are the current charges in place:

  • Up to $49.99 = $8 shipping
  • Purchases $50 - $299.99 = $12 shipping
  • Purchases $300 - $899.99 = $20 shipping
  • Purchases $900+ = $40 shipping
Additional shipping charges may apply to some items because of size, weight, or special handling that is required to make sure your order reaches you safely. If an item has an additional shipping charge, it will appear in the description area of the item on the product page. Some examples of items that require additional shipping fees are the Boston Rocker and Captain's Chair. *Please note, shipping rates are non-refundable, even in the event of a return/exchange.


Due to issues with verifying orders that use a freight forwarding company address, we are unable to ship to these locations. We will reach out to you to request a residential or business address if we see an order come through that has a freight forwarding company as the destination. This is to help ensure that you are the recipient of the order. Any orders that do not have a residential or business address will be closed.


We can ship to UT Package Lockers via University Printing and Mail. Students are assigned a locker location based on their residential housing. Students must live in on-campus residential housing to choose this shipping method.


At this time, we do not ship internationally. We are looking at the possibility of offering this service in the future.


We offer in-store pickup at our Student Union (1502 Cumberland Avenue; Knoxville, TN 37996) locations only. Technology purchases can be picked up in the VolTech location, level G3 of the Student Union. Course materials can be picked up in the VolBooks location, level G3 of the Student Union. General merchandise and apparel can also be picked up in the VolBooks location, level G3 of the Student Union. **Please note, ALL items selected for in-store pickup MUST be picked up within 14 days of receiving email notification your order is ready for pickup. Please wait until you've received your shipment notification prior to coming to your selected VolShop location. Please have your email confirmation with you when you come to pick up your order, as it will help us to assist you more quickly and efficiently.