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Shipping Policy

Shipping Carrier

We use UPS (Ground) and USPS. We will choose the cheapest method for shipping between these two carriers.

Shipping Rates

Shipping rates are based on package dimensions and weight. Additional shipping charges may apply to some items because of size, weight, or special handling that is required to make sure your order reaches you safely. If your item has an additional shipping charge, it will appear in the description area of the item on the product page. Some examples of items that require additional shipping fees are the Boston Rocker and Captain's Chair. *Please note, shipping rates are non-refundable, even in the event of a return/exchange.

International Shipping

At this time, we do not ship internationally. We are looking at the possibility of offering this service.

Shipping Restrictions

For your order to be shipped, a physical address is needed, we cannot ship to PO boxes. In addition, we only ship to the continental United States.

In-Store Pickup

We offer in-store pickup at four different campus locations: Student Union, 17th & Cumberland Avenue, University Commons, and our Art & Architecture location. Shipping to any of these locations for in-store pickup is free. When you select in-store pickup as your shipping options, you will be notified when your order is ready to be picked up. Please wait until you've received your shipment notification prior to coming to your selected VolShop location. Please have your email confirmation with you when you come to pick up your order.