Shipping Policy
STANDARD SHIPPING RATES
We use FedEx and United States Postal Office (USPS) to ship. We currently have a flat (non-refundable) rate tier in place, based on the total cost of your online order:
- Up to $49.99 = $8 shipping
- Purchases $50 - $299.99 = $12 shipping
- Purchases $300 - $899.99 = $20 shipping
- Purchases $900+ = $40 shipping
* VolShop cannot be held responsible for delayed deliveries due to conditions beyond our control (such as severe weather, carrier service interruptions or holiday surge volume).
**Additional shipping charges may apply to some items because of size, weight, or special handling that is required to make sure your order reaches you safely. If an item has an additional shipping charge, it will appear in the description area of the item on the product page.
EXPEDITED 2-DAY SHIPPING
We offer express two-day shipping via FedEx. Orders placed by 11:00 AM EST Monday through Thursday will be shipped out the same day. Orders placed after 11:00 AM EST will be processed the following business day.
Note: Orders placed after 11:00 AM EST on Thursday will be shipped out the next business day, and delivery will be 2 business days from that point.
- Up to $49.99 = $24 2-day shipping
- Purchases $50 - $299.99 = $36 2-day shipping
- Purchases $300 - $899.99 = $60 2-day shipping
- Purchases $900+ = $79 2-day shipping
*VolShop cannot be held responsible for delayed deliveries due to conditions beyond our control (such as severe weather, carrier service interruptions or holiday surge volume).
IN-STORE PICKUP
IN-STORE PICKUP NOTICE: Starting Monday, Dec. 23rd In-store pickups will be temporarily moved to our Commons location during our Holiday hours.
We offer in-store pickup at our Student Union locations (1502 Cumberland Avenue; Knoxville, TN 37996). Please wait until you've received your email notification that your order is ready for pickup; and have your email confirmation with you when you come to pick up your order. Here's where you can pick up your items:
- General Merchandise, Apparel & Books/Supplies: Pick up at the VolBooks location, Level G3.
- Technology Purchases: Pick up at the VolTech location, Level G3.
*Please note, ALL orders selected for in-store pickup MUST be picked up within 14 days of receiving email notification your order is ready for pickup.