WELCOME TO VOLBOOKS

What is a course material?

A Course Material is a textbook or other instructional tool, such as courseware, that is used for or in conjuction with classroom instruction and is adopted for academic use by faculty members, instructors, or the person or entity in charge of selecting learning materials at the state institution of higher education.

What is a digital course material?

A Digital Course Material is an ebook, courseware, or ebook+courseware that can be accessed from a mobile device such as a computer, laptop, iPad, or phone.

What is the difference between required, optional (recommended), and choice course materials?

My book is out of stock. How can I get it?

Our system allows you to backorder New books. If you choose to have your order shipped, it will be sent to you when it arrives. If you chose in-store pickup, you will be notified when your order has arrived and is ready for pick-up.

My course indicates “No Text is Required”. What does this mean?

Your instructor has indicated that no materials need to be purchased for the class.

My course indicates “No information found”. What should I do?

This indicates that the instructor or department has not yet submitted course material information. Please check back in a few days or check with your instructor.

Where do I find my course packet?

Course packets are submitted to Volbooks in the same way as other printed materials and will be listed on our site under the course/section. These items can be purchased from our website and picked up in the store, delivered to a campus locker for pickup or shipped to your address.

Can I use a clicker for more than one class?

Yes. You can purchase a clicker from the store or utilize the Turning Technologies app on your phone.

When is the last day I can return my books for a full refund?

Please see the refund deadlines listed below.

When will I receive access to my ebooks?

Ebooks purchased in the store or online are physical items (usually a card or envelope) with a code and instructions inside. They are listed on the website the same as a physical, print book. The physical package contains important information. Do not discard anything until you find the code and instructions. Ebook Access codes are non-returnable once opened.

How do I access my digital book? (Digital Purchase)

Digital books (180 day digital access) purchased on our website are confirmed with an email that includes the code and instructions. If you do not see the email in your inbox- please check junk/spam folders.

I didn’t get a code for my digital book purchase. What do I do?

If you don’t receive an email with code and instructions within one business day, contact Volbooks.

Cengage Virtual Office Hours

Cengage Virtual Office hours will run through the week of September 14th.

Monday & Wednesday: 11AM - 1PM ET / 10AM - 12PM CT
Tuesday & Thursday: 2PM - 4PM ET / 1PM - 3PM CT

Pearson Virtual Office Hours

Need help with your Pearson course? Drop in during our virtual office hours. Hours begin August 14th and end September 6th.

Monday, Tuesday, & Wednesday: 4PM - 5PM

All course material are available for purchase ONLINE ONLY.

When will my order be ready to pick up?

Customers will receive an email when their order is ready to be picked up. Please allow 24-72 hours for the order to be processed.

How do I cancel my order?

To cancel your order please have your Sales Order number, then either call us at 865-974-1050, or email us at volbooks@utk.edu requesting that the order be cancelled. If your order has already been processed then it will be issued a refund instead of a cancellation.

Why was my textbook cancelled from my order?

If a textbook was cancelled off of the order it is because VolBooks was out of stock for that title and we were not able to order another copy.

What is Inclusive Access (IA)?

Inclusive Access items are digital course materials available to students on the first day of class. The cost of the material is charged to the student account (via "MyUTK" account) for all students who are registered for a participating Inclusive Access course. The cost is reduced through negotiation with the publisher due to the participation of the class, section or course in Inclusive Access.