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WELCOME TO VOLBOOKS


ORDER COURSE MATERIALS

Available for purchase ONLINE ONLY.


FACULTY ADOPTION GUIDELINES


University Adoption Guidelines

Date we will begin accepting adoptions:


Mini Term / Summer
Fall
Winter Mini Term / Spring
February 15
March 15
September 15

Total Access / Inclusive Access Digital Program

Preferred Submission Deadline:


Mini Term / Summer
Fall
Winter Mini Term / Spring
April 1
July 1
November 1


STUDENT DEADLINE INFORMATION


Inclusive Access & Print/Digital Materials Refund Deadline


Fall '24
Winter Mini '25
Spring '25
Full/First Session Refund, Opt-Out Deadline
Aug. 26
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Second/Third Session Refund, Opt-Out Deadline
Oct. 15
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Total Access Print/Digital Materials Refund Deadline


Fall '24
Winter Mini '25
Spring '25
All Sessions Refund, Opt-Out Deadline
Aug. 26
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Print Materials Return Deadline, If Opted Out
Sept. 13
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Print Materials Pick-up Deadline, If Opted In
Oct. 25
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*Students who opt out must return print items to Volbooks to receive full refund*
*Students who remain opted in can pick up materials through Oct. 25 and keep those materials.*


What is Total Access?

TOTAL Access is a new program that offers one flat fee, per term for all required undergraduate course materials, similar to a subscription plan. Where Inclusive Access lowered the cost of individual items, TOTAL Access reduces the overall cost for required course materials across all undergraduate disciplines and areas of study. This program is a digital first model, and VolBooks is working to have the program ready for the Fall 2024 term.


What is a course material?

A Course Material is a textbook or other instructional tool, such as courseware, that is used for or in conjuction with classroom instruction and is adopted for academic use by faculty members, instructors, or the person or entity in charge of selecting learning materials at the state institution of higher education.

What is a digital course material?

A Digital Course Material is an ebook, courseware, or ebook+courseware that can be accessed from a mobile device such as a computer, laptop, iPad, or phone.

What is the difference between required, optional (recommended), and choice course materials?

  • Required indicates the material is essential for success in the course - as specified by the instructor.
  • Optional indicates the material is not required, but recommended, and may be useful or helpful for some students.
  • Choice titles are part of a group of titles from which you can select. There is a requirement to purchase, but you can choose your preference from the choice titles listed.

    • My book is out of stock. How can I get it?

    Our system allows you to backorder New books. If you choose to have your order shipped, it will be sent to you when it arrives. If you chose in-store pickup, you will be notified when your order has arrived and is ready for pick-up.

    My course indicates “No Text is Required”. What does this mean?

    Your instructor has indicated that no materials need to be purchased for the class.

    My course indicates “No information found”. What should I do?

    This indicates that the instructor or department has not yet submitted course material information. Please check back in a few days or check with your instructor.

    Where do I find my course packet?

    Course packets are submitted to Volbooks in the same way as other printed materials and will be listed on our site under the course/section. These items can be purchased from our website and picked up in the store, delivered to a campus locker for pickup or shipped to your address.

    Can I use a clicker for more than one class?

    Yes. You can purchase a clicker from the store or utilize the Turning Technologies app on your phone.

    When is the last day I can return my books for a full refund?

    Please see the refund deadlines listed below.

    When will I receive access to my ebooks?

    Ebooks purchased in the store or online are physical items (usually a card or envelope) with a code and instructions inside. They are listed on the website the same as a physical, print book. The physical package contains important information. Do not discard anything until you find the code and instructions. Ebook Access codes are non-returnable once opened.

    How do I access my digital book? (Digital Purchase)

    Digital books (180 day digital access) purchased on our website are confirmed with an email that includes the code and instructions. If you do not see the email in your inbox- please check junk/spam folders.

    I didn’t get a code for my digital book purchase. What do I do?

    If you don’t receive an email with code and instructions within one business day, contact Volbooks.

    What is Inclusive Access (IA)?

    Inclusive Access items are digital course materials available to students on the first day of class. The cost of the material is charged to the student account (via "MyUTK" account) for all students who are registered for a participating Inclusive Access course. The cost is reduced through negotiation with the publisher due to the participation of the class, section or course in Inclusive Access.



    All course material are available for purchase ONLINE ONLY.


    When will my order be ready to pick up?

    Customers will receive an email when their order is ready to be picked up. Please allow 24-72 hours for the order to be processed.

    How do I cancel my order?

    To cancel your order please have your Sales Order number, then either call us at 865-974-1050, or email us at volbooks@utk.edu requesting that the order be cancelled. If your order has already been processed then it will be issued a refund instead of a cancellation.

    Why was my textbook cancelled from my order?

    If a textbook was cancelled off of the order it is because VolBooks was out of stock for that title and we were not able to order another copy.