We are so sorry to hear that your package appears to possibly be missing. To help resolve this issue, please follow the steps below:
- Wait 48 Hours: Occasionally, carriers mistakenly scan packages as delivered before they have arrived. Please allow 48 hours for the package to be delivered.
- Confirm Shipping Address: Double-check the address provided during checkout to ensure it’s correct.
- Check Around Delivery Location: Look around the area where the package was delivered. Sometimes packages are placed in hidden or unexpected locations.
- Ask Household Members and Neighbors: Sometimes, others in your household or nearby neighbors may have accepted the package on your behalf.
- Contact the Carrier: If your package still hasn’t arrived after 48 hours, reach out to the carrier directly to file a claim.
- Contact VolShop: Once the claim is resolved, please contact us with the details so we can further assist you.
We understand how frustrating this can be and appreciate your patience as we work together to resolve the issue.
