Online Order Status Updates

Notice: Due to severe snow conditions impacting our delivery network, some packages may experience delays. We are working diligently with our shipping partners to get your order to you as quickly as possible. Please expect potential delivery date adjustments and check your tracking information for updates. We apologize for any inconvenience this may cause.

FAQs:
What does "pending fulfillment" mean?
Pending fulfillment means that we have received your order, and it is currently in the queue. We try to fulfill all orders in the order in which they were received.

I had a charge on my account when I placed my order and now it's gone. Did my order get cancelled?
No - when you first place an order, an authorization hold is placed on your account by your financial institution. These holds usually disappear within a few days. We do not bill any orders until they are shipped out.

Can I change or add items to my order?
Please email volshop@utk.edu to speak with a representative about order adjustments.

ADDITIONAL ORDER DETAILS: Order status details can be found in your online account. Please sign in and navigate to "My Account -> Purchase History" to view order details and order status updates. (shown below)