Return Policy

Click on the buttons below to view the return policy for each merchandise category.

Every online order placed through the VolShop contains a packing slip that includes return instructions and a return form. Please follow these instructions and send the item back to us – please note: we are no longer able to offer return labels.

Don’t have the packing slip? Please mail your return to:
UT VolShop
ATTN: Returns
5723 Middlebrook Pike
Knoxville, TN 37921

EVERY return MUST include the sales order number and return form packing list (or receipt if it was purchased in-store). Please also include your NAME, PHONE NUMBER, and EMAIL ADDRESS in case we have an issue with the return and need to contact you.

Returns will be credited to the original form of payment if possible. If we are unable to credit the original form of payment, a VolShop gift card will be used for the return.

All returns purchased must be returned within 30 days. All merchandise must be in the original packaging, unworn, unwashed, and undamaged. Returns for both in-store purchases and online purchases can also be completed at any of our store locations.

No exceptions. Questions? Visit the contact us page at

GO VOLS!!!!!!

We gladly accept online order returns in-store.

The return policy for textbooks is very detailed, please check your receipt for information about the return deadlines for your purchased books. The policy applies to purchases and rentals. The rental check-in deadline is the last day of final exams for each term. Most course materials may be returned within the first 10 days of class, for Fall and Spring Terms. Mini and Summer sessions have a shorter refund time-frame from the start of the term. All purchases of textbooks made after the returns deadline are non-returnable.

Current versions of software that are still in the shrink wrap packaging, purchased within 15 calendar days can normally be returned if you have your receipt. If an item did not come in shrink wrap, it must be in resalable condition and the seal on the software cannot be broken. After fifteen days, if a product is deemed still returnable, refunds will be made at the current selling price of the item or the price on the receipt, whichever is less. This excludes special orders which are not returnable.

Opened hardware and software (that is not custom or special order) may be returned with receipt, however a 15% restock fee may be applied if items are not in resalable condition. (Product must be in original packaging, with all original accessories, manuals, etc., and all pieces must be undamaged, clean, and in brand new condition). Defectives can be exchanged (see below).

IMPORTANT NOTE: Adobe & Microsoft software is considered opened when activated. All gift cards are NON-RETURNABLE.

IMPORTANT NOTE: Headphones of all types are not eligible for return, due to sanitary conditions. Such items may be returned to the manufacturer.

IMPORTANT NOTE: Defective software can be swapped for the same item within 15 days of purchase (provided it has not been discontinued).

All opened hardware or software returns must be verified as defective. All returned items must be in their original boxes or packaging. Defective computers (Apple, Lenovo/ThinkPad, Dell, etc.) may be returned or exchanged within 5 business days of purchase. After 5 days, the manufacturer may choose to have the item exchanged or repaired under warranty. All returns must include all original packaging and the original sales receipt.

Open ink cartridges are not returnable for any reason. There will be no exceptions to this policy. Unopened cartridges can be returned within 15 days, provided you have a receipt. If you do not know the exact part number of your cartridge, please know your model number of your printer and our staff will assist you in locating the correct cartridges for your printer.

Special orders are not returnable. Please make sure items requested are what you want/need. All special order returns must be returned/coordinated with the manufacturer. We are not responsible for special order items left on our shelves for more than 60 days after all reasonable efforts have been made to inform the customer of its arrival. Customers wanting refunds or having a DOA (Dead on Arrival) problem with software or hardware that was not picked up promptly will have to deal directly with the manufacturer.