Return Policy

To return, please follow the instructions below. Please note - we are no longer able to offer return labels.

Purchases made in-store: In-store purchases can be returned at any of our store locations. If you are not local or if you are unable to make it to one of our store locations, you are welcome to mail in your return to our fulfillment center (address below).

If you are mailing in an in-store purchase, please include a copy of your receipt and your contact information (name, email, phone number) in case we need to follow up.

Online purchases: Every online order comes with a “carton pack list” that includes a customer return form. If you no longer have this form, please make sure to include a note with your SALES ORDER NUMBER, NAME, PHONE NUMBER, AND EMAIL ADDRESS.

*items returned without a name or contact information will be treated as abandoned property

Exchanges: Both in-store and online purchases can be exchanged at any of our store locations. We are unable to do exchanges by mail.

Refund Process: Returns will be credited back to your original payment method whenever possible. If that's not feasible, we'll issue a VolShop gift card for the refunded amount.

Time Limit: Returns must be made within 30 days.

Condition of Merchandise: To be eligible for a refund, all items must be in their original packaging, unworn, unwashed, and undamaged. No exceptions.

Have questions or need assistance? Visit our contact us page. GO VOLS!!!

If you opt out of Total Access, withdraw from the University, or drop any course for which you received physical materials, you are required to return those to VolBooks. If you do not return these materials, a hold will be placed on your student account for the replacement cost of outstanding materials.

Current versions of software that are still in the shrink wrap packaging, purchased within 15 calendar days can normally be returned if you have your receipt. If an item did not come in shrink wrap, it must be in resalable condition and the seal on the software cannot be broken. After fifteen days, if a product is deemed still returnable, refunds will be made at the current selling price of the item or the price on the receipt, whichever is less. This excludes special orders which are not returnable.

Opened hardware and software (that is not custom or special order) may be returned with receipt, however a 15% restock fee may be applied if items are not in resalable condition. (Product must be in original packaging, with all original accessories, manuals, etc., and all pieces must be undamaged, clean, and in brand new condition). Defectives can be exchanged (see below).

All opened hardware or software returns must be verified as defective. All returned items must be in their original boxes or packaging. Defective computers (Apple, Lenovo/ThinkPad, Dell, etc.) may be returned or exchanged within 5 business days of purchase. After 5 days, the manufacturer may choose to have the item exchanged or repaired under warranty. All returns must include all original packaging and the original sales receipt.

Open ink cartridges are not returnable for any reason. There will be no exceptions to this policy. Unopened cartridges can be returned within 15 days, provided you have a receipt. If you do not know the exact part number of your cartridge, please know your model number of your printer and our staff will assist you in locating the correct cartridges for your printer.

Special orders are not returnable. Please make sure items requested are what you want/need. All special order returns must be returned/coordinated with the manufacturer. We are not responsible for special order items left on our shelves for more than 60 days after all reasonable efforts have been made to inform the customer of its arrival. Customers wanting refunds or having a DOA (Dead on Arrival) problem with software or hardware that was not picked up promptly will have to deal directly with the manufacturer.